There are many average faults that commercial cleaning service companies make, and one of the greatest problems with some cleaning services is with the actual owner. For one thing, many owners hire out, meaning that sometimes they don't even really know their employees. When you call them, they don't take phone calls, are always on vacation, and in some cases, they don't even show up themselves to supervise their operations.
Office managers complain about the quality of the services supplied. Many complaints have been that the service doesn't do a finished job. Garbage cans may be emptied, but clean bags aren't put in, or not even emptied in the first place. Things aren't cleaned well, like coffee marks left on desks or counters, etc. Maybe they have left streaks on windows, or do a poor job of vacuuming carpets, or polishing tile floors.
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Check the company's background through agencies like the Chamber of Commerce, the Better Business Bureau, and other watch dog groups to see if they have had numerous complaints against them. If your service doesn't do a good job, for whatever reason, don't take it lying down, do something about it. Even businesses that hire cleaning services have rights just like any other consumer, so don't let cleaning companies take advantage of you.